Terms & Conditions
Welcome to Wiseman Automart! These Terms and Conditions govern your use of our services and the purchase of products through our platform. By using our website or placing an order, you agree to comply with these terms.
Wiseman Automart operates as an aggregator of used auto parts, sourcing products exclusively from verified vendors.
To ensure customer satisfaction, all parts undergo a rigorous quality inspection to validate their condition and performance before being stocked or sold.
Coverage: Warranties are limited to manufacturing defects only.
Exclusions: Accessories such as switches, sensors, cables, electronics, belts, hoses, wire harnesses, valve covers, flywheels, and electrical components not part of the core engine are excluded.
Diagnostics Required: Warranty claims require a certified automotive facility's diagnostic report. Improper installation or labour charges are not covered.
Processing Fee: Returns or cancelled orders incur a 25% processing fee and two-way freight charges.
Return Timeline: Returns must be completed within 7 business days of receiving a Return Merchandise Authorization (RMA).
Non-Refundable Deposits: Deposits are non-refundable if parts are returned disassembled or not in the same condition as delivered.
Standard Delivery: Typical delivery time is 5-7 working days.
Residential Deliveries: Shipping charges apply unless agreed otherwise.
The warranty is activated upon notification of installation and starts on the part's delivery date. Parts must be installed within 10 days of delivery.
Appearance: Parts are shipped as-is.
Mileage: Stated mileage is to the best of our knowledge and not guaranteed.
Interchangeability: Parts may fit multiple makes and models per OEM standards.
OEM Standards: Electrical parts are sold as-is, matching the VIN provided. Reprogramming may be required.
Non-Refundable: Altered electrical components or those not properly reprogrammed are not refundable.
Transmission: Guaranteed to shift correctly with functional gears and bearings.
Engine Components: Sold with full assembly; accessory parts are not covered under warranty unless purchased separately.
Covers only purchased parts, not associated systems or damage from overheating or lack of lubrication. Repairs from accidents, misuse, or modifications void the warranty. All warranty claims require documentation within 5 business days.
Modified, disassembled, or tampered parts are non-returnable. Refunds cover the initial purchase price after inspection and approval.
Order Cancellation: Canceling for personal reasons incurs a 25% restocking fee and two-way shipping charges.
Defective Parts: Replacements are offered. Canceling instead of replacing incurs fees.
All shipping fees are the buyer's responsibility. Restocking fees (up to 25%) may apply.
Effective Date: Terms last updated on January 1, 2024.
For questions, email service@wisemanautomart.com or visit www.wisemanautomart.com.